Kituo cha Msaada

Tunawezaje kukusaidia?

Pata majibu ya maswali ya kawaida kuhusu Makazi. Vinjari kwa kategoria au tuma tiketi ya msaada hapa chini.

Kuanza

Getting Started

Ninafanyaje kutengeneza akaunti?

How do I create an account?

Click "Sign Up" on the homepage. You can register with your email, Google, or Facebook account. Complete your profile with your full name and phone number to get started. Bonyeza "Jisajili" kwenye ukurasa wa nyumbani.

Kuna tofauti gani kati ya akaunti za mpangaji, mwenye nyumba, na dalali?

What is the difference between tenant, landlord, and broker accounts?

Tenant accounts can browse listings, save favorites, and contact landlords for free. Landlord (owner) accounts can list properties, manage inquiries, earn from contact unlocks, and access analytics. Broker accounts are for licensed property agents — they get a gold badge, higher listing priority, and access to the Business tier with API tools. Choose your role during onboarding.

Ninafanyaje kutangaza nyumba?

How do I list a property?

Go to Dashboard → Listings → Create New. Fill in property details, upload at least 1 photo (we recommend 5+ for best results), set your price, and publish. A one-time listing fee of TZS 5,000 applies. Your listing goes live immediately after payment.

Je, Makazi ni bure kwa wapangaji?

Is Makazi free for tenants?

Yes — browsing, searching, saving favorites, and messaging landlords is completely free for tenants. The only optional cost is the Contact Unlock fee if you want to get a landlord's direct WhatsApp number.

Kufungua Mawasiliano na Pasi ya Mwenye Nyumba

Contact Unlock & Landlord Pass

Kufungua Mawasiliano ni nini?

What is Contact Unlock?

Contact Unlock lets you access a landlord's direct WhatsApp number so you can communicate outside of Makazi. For broker listings, a small fee applies. For owner-landlords, contact sharing is handled directly through in-app messaging.

Inagharimu kiasi gani kufungua mawasiliano?

How much does it cost to unlock a contact?

There are two options: (1) Single Listing Unlock — a one-time fee (currently TZS 1,000) for 7-day access to one listing's contact. (2) Landlord Pass — TZS 2,000 for 7-day access to all of a landlord's listings. The Landlord Pass is automatically suggested when a landlord has 2+ active listings. Pay via M-Pesa, Tigo Pesa, or Airtel Money.

Nini kinatokea baada ya kufungua mawasiliano?

What happens after I unlock a contact?

After payment, the landlord's WhatsApp number is revealed in your conversation. You can tap it to open WhatsApp directly with a pre-filled greeting. Access lasts 7 days from the unlock date.

Wamiliki wanapata mapato vipi kutokana na kufunguliwa?

How do landlords earn from unlocks?

Landlords earn 30% of every contact unlock fee. For example, on a TZS 1,000 unlock, the landlord earns TZS 300. Track earnings in Dashboard → Earnings and request payouts to your mobile money account once you reach the minimum threshold. Note: verification is required to withdraw earnings.

Kwa nini nambari yangu ya WhatsApp imeoneshwa kuwa na tatizo?

Why was my WhatsApp number flagged?

Makazi validates that the WhatsApp number you provide is a valid Tanzanian mobile number. If your number is flagged as invalid (e.g., it's a landline or incorrectly formatted), you'll receive a notification to update it. Providing fake contact details may result in payouts being suspended or listings being paused.

Malipo na Ankara

Payments & Billing

Njia gani za malipo zinakubaliwa?

What payment methods are accepted?

We accept M-Pesa, Tigo Pesa, Airtel Money, Halo Pesa, Visa, and Mastercard — all processed securely through PesaPal. Mobile money is the fastest option for most Tanzanian users.

Viwango vya usajili vinafanyaje kazi?

How do subscription tiers work?

Free tier: 1 listing, 3 photos, 3 messages/month. Starter (TZS 34,900/mo): up to 5 listings, 10 photos, unlimited messages + enhanced search. Professional (TZS 92,900/mo): up to 30 listings, 15 photos, analytics + priority support. Business (TZS 231,900/mo): up to 100 listings, 30 photos, API access + bulk tools — designed for brokers. Save up to 25% with annual billing. All prices include 16% VAT.

Naweza kufuta au kubadilisha usajili wangu?

Can I cancel or change my subscription?

Yes. Upgrades take effect immediately with prorated billing. Downgrades apply at the next billing cycle. Cancel anytime from Dashboard → Billing — your subscription remains active until the current period ends.

Bei zinajumuisha VAT?

Are prices inclusive of VAT?

Yes. All prices include 16% VAT as required by the Tanzania Revenue Authority (TRA). The full tax breakdown (subtotal, VAT, total) is shown during checkout. See our Tax Policy for details.

Uthibitishaji na Uaminifu

Verification & Trust

Kwa nini nithibitishe akaunti yangu?

Why should I verify my account?

Verified accounts get a trust badge visible on your profile and listings, higher search visibility, and access to premium features. For landlords, verification is required to withdraw earnings from contact unlocks. Tenants are significantly more likely to contact verified landlords.

Nyaraka gani ninahitaji kwa uthibitishaji?

What documents do I need for verification?

Upload a clear photo of your NIDA (national ID), passport, or driver's license, plus a selfie for identity match. Broker accounts also need a valid broker license or business registration document.

Uthibitishaji unachukua muda gani?

How long does verification take?

Standard verification takes 24-48 hours. Professional and Business accounts get priority review — typically within 4 hours during business days.

Nini kitatokea kama sithibitishi?

What happens if I don't verify?

Unverified landlords can still list properties and receive messages, but their earnings from contact unlocks are held until verification is complete. Tenants will see an "Unverified" indicator on your listings. Verification helps build trust and increases your inquiry rate.

Orodha na Picha

Listings & Photos

Picha ngapi naweza kupakia?

How many photos can I upload?

Free: 3 photos. Starter: 10. Professional: 15. Business: 30 per listing. We recommend at least 5 high-quality photos for best results — listings with more photos get significantly more inquiries.

Orodha nzuri inaonekanaje?

What makes a good listing?

Use clear, well-lit photos taken during daytime. Write detailed descriptions in both English and Swahili for maximum reach. Include accurate pricing, all amenities, and your exact location. Add a WhatsApp number so tenants can reach you directly after unlocking. Listings with 5+ photos and bilingual descriptions get 3x more inquiries.

Kuchochea orodha kunafanyaje kazi?

How do listing boosts work?

Boosts push your listing to the top of search results for a set duration. Standard (72h, TZS 17.5K), Premium (7 days, TZS 40.5K), Super (30 days, TZS 116K). All prices include 16% VAT. Each subscription tier includes free boost credits. Purchase additional boosts from your listing management page.

Upimaji wa Ubora wa Picha kwa AI ni nini?

What is AI Photo Quality scoring?

Makazi uses AI to analyze your listing photos and provide a quality score from 1-10. The AI detects room types, suggests improvements, and flags issues like poor lighting or blurry images. High-quality photos rank better in search. Look for the quality badge on your listing photos.

Ujumbe na Usalama

Messaging & Safety

Ninafanyaje kuwasiliana na mwenye nyumba?

How do I contact a landlord?

Click "Message" on any listing to start a conversation. All communication starts on-platform for safety. Once a Contact Unlock is completed, you can reach the landlord directly via WhatsApp.

Ujumbe ni wa faragha?

Are messages private?

Yes, all messages are private between you and the other party. We use encryption in transit and real-time delivery with read receipts. Never share financial details or personal documents in chat.

Kwa nini siwezi kushiriki nambari yangu ya simu kwenye mazungumzo?

Why can't I share my phone number in chat?

For your security, Makazi's compliance system automatically detects and blocks phone numbers, emails, and social media handles in messages. This protects both tenants and landlords from fraud and ensures a verifiable rental process. Use the Contact Unlock feature to officially share contact details.

Beji ya kiwango cha majibu ni nini?

What is the response rate badge?

Each landlord has a response rate badge (green: 80%+, yellow: 50-79%, red: below 50%) showing how often they reply to tenants who have unlocked their contact. Landlords who consistently don't respond may have their payouts suspended or listings paused. This protects tenants from paying to unlock contacts that never respond.

Naweza kutafsiri ujumbe?

Can I translate messages?

Yes — received messages have a translate button that instantly translates between Swahili and English using AI. This helps bridge communication between Swahili-speaking landlords and English-speaking tenants, and vice versa.

Kwa Dalali

For Brokers

Ninafanyaje kujisajili kama dalali?

How do I register as a broker?

Select "Broker" as your role during signup or in your settings. Submit your broker license for verification. Once approved, you get a gold broker badge and access to broker-specific features.

Dalali wanapata vipengele vipi vya ziada?

What extra features do brokers get?

Verified brokers get a dedicated profile page, gold broker badge, higher listing priority, access to the Business tier with API integration for bulk listing uploads, analytics dashboard, and up to 100 active listings.

Mapato na malipo yanafanyaje kazi?

How do earnings and payouts work?

When tenants unlock your contact, you earn 30% of the fee. Track all earnings in Dashboard → Earnings, which shows per-listing stats, total earned, and available balance. Request payouts to M-Pesa, Tigo Pesa, or Airtel Money. Requirements: verified identity (NIDA/passport) and minimum balance of TZS 1,000. Unverified landlords have earnings held until they complete verification.

Vipengele vya AI

AI Features

Makazi inatoa vipengele vipi vya AI?

What AI features does Makazi offer?

Makazi uses AI to enhance your experience: instant Swahili/English translation of messages, AI photo quality scoring for listings, AI-powered search that understands natural language queries, and this AI Help Chat assistant. All AI features are labeled as "AI Assisted" for transparency.

Tafsiri ya AI inafanyaje kazi?

How does AI translation work?

When you receive a message in Swahili or English, tap the translate button below the message to see an instant AI translation. This helps landlords and tenants communicate across languages. Translations are powered by Google Gemini and are available on all message types.

AI Help Chat inafanyaje kazi?

How does AI Help Chat work?

The AI Help Chat (the floating chat icon on this page) can answer questions about Makazi in both English and Swahili. Ask about listings, payments, verification, or any feature. For complex issues, create a support ticket above for human assistance.

Sakinisha Programu ya Makazi

Install Makazi App

Ninafanyaje kusakinisha Makazi kwenye simu yangu ya Android?

How do I install Makazi on my Android phone?

Open makazi.io in Chrome. Tap the three-dot menu (⋮) at the top-right, then tap "Add to Home screen" or "Install app". Tap "Install" to confirm. The Makazi icon will appear on your home screen — it works like a native app with offline support and push notifications.

Ninafanyaje kusakinisha Makazi kwenye iPhone au iPad?

How do I install Makazi on my iPhone or iPad?

Open makazi.io in Safari (this only works in Safari, not Chrome). Tap the Share button (the square with an arrow at the bottom of the screen). Scroll down and tap "Add to Home Screen". Name it "Makazi" and tap "Add". The app icon will appear on your home screen with full-screen mode.

Ninafanyaje kusakinisha Makazi kwenye kompyuta yangu?

How do I install Makazi on my Mac or Windows computer?

Open makazi.io in Chrome or Edge. Click the install icon (⊕) in the address bar, or click the three-dot menu → "Install Makazi". The app will open in its own window and appear in your Applications folder (Mac) or Start Menu (Windows). You can pin it to your Dock or Taskbar.

Faida za kusakinisha programu ya Makazi ni zipi?

What are the benefits of installing the Makazi app?

The installed app loads faster, works offline for previously viewed pages, opens in full screen without browser bars, and sends push notifications for new messages and listing updates. You get quick access from your home screen and the app icon shows the gold Makazi logo. It uses very little storage — under 5MB.
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